Report a fraud or scam

Here are some steps you can make to be sure the payment is fraudulent prior to reporting a fraud or scam to us.

Please refer to our Help section, should it be your situation:


How we’re protecting you

We use technological solutions and advanced systems to detect any suspicious activity

Bilderlings team consists of highly skilled professionals

We use a special data transfer protocol and two-factor authentication (2FA)

For enhanced security, the users will be periodically prompted to change their password in their Personal Panel

How can I prevent fraud?

🤖 Verify the actual address

Pay attention to the sender’s email address and the links to the website you are asked to visit. Fraudsters often use fake addresses with meaningless characters or unusual domains.

🔂 Do not click on links from emails or messages

Be cautious if you doubt the authenticity of a message. The link may have slight differences in spelling and lead to a fake copy of the site.

✌️ Maintain contact with our support service

If you have any suspicions or encounter a situation that seems suspicious, do not hesitate to contact our support service at [email protected]. Our specialists will help verify the authenticity of messages, take necessary measures, and warn other users.

💳 Additional measures

Additional measures you can take to enhance unauthorised access protection of your account [link to FAQ]

🏦 2FA

Set up the two-factor authentication for security enhancement [link to FAQ].

Questions & Answers

If you suspect that your account has been subject to fraudulent activity or you believe a transaction is fraudulent or the result of a scam, please do the following:

  1. Freeze your card, if the fraudulent activity concerns the card.
    Please follow our instructions in Help section on how to freeze the card.
  2. Notify Bilderlings and any other financial institution involved.
  3. Freeze the Account. You may request Bilderlings to freeze the account to prevent unauthorised transactions.
  4. Report the fraud to relevant authorities, e.g.:
    – Police. Allegations of fraud and cybercrime should be reported to Action Fraud, the UK’s national fraud and cybercrime reporting centre which can be contacted at
    – If the fraud involves identity theft, you may contact CIFAS, the UK’s fraud prevention service, to place a protective registration on your identity, at

Social engineering
That  is a method of manipulating people to obtain confidential information or perform malicious actions. Attackers use psychological techniques, such as deceptive emails and phone calls, to impersonate other individuals or representatives of organizations and gain access to personal data or resources.

Authorised push payment (APP) fraud
APP fraud occurs when someone is tricked into transferring money to a fraudster’s account by making an electronic payment.

Card fraud
Card fraud includes skimming, counterfeit card production, internet and phone scams, as well as physical card theft. Fraudsters deceive cardholders to obtain their data and perform unauthorized transactions, such as making purchases or withdrawing money. 

Identity theft
This is a crime where a perpetrator gains access to a victim’s  (such as passport details or credit card details) to commit financial fraud, which can lead to serious financial losses and reputational damage.

Account takeover (ATO)
Unauthorized access to a user’s account is the process of gaining entry without permission. This typically occurs by using stolen credentials such as passwords or usernames. Hackers may compromise an account to obtain personal information, financial resources, or to commit fraudulent activities on behalf of the account owner.

ATM & cash machine fraud
Fraud involving ATMs and cash often encompasses various deceitful methods to access clients’ money or the ATMs themselves. This may include installing skimmers to steal card data, using counterfeit devices to capture PINs, or deceiving clients to gain access to their accounts.

Scam emails (phishing)
Phishing emails are fraudulent electronic messages that impersonate official correspondence from well-known companies or institutions. The goal of such emails is to deceive recipients into providing personal information, such as passwords, credit card numbers, or account login details. Phishing emails often contain links to fake websites where attackers can intercept the entered data.

Scam calls (vishing)
Scam calls, also known as vishing, involve fraudulent attempts to obtain sensitive information or money from individuals over the phone. Typically, scammers impersonate trusted entities like banks, government agencies, or tech support, using various tactics such as creating urgency or fear to manipulate victims. They may ask for personal details, passwords, or direct payments, often exploiting trust or lack of awareness.

Authorised push payment (APP) scams
These scams occur when criminals convince you to make a bank transfer. They usually pretend to represent a reputable business or organisation, or even pretend to be calling you as a family member or a friend of yours. They create a sense of urgency to make you act quickly and to conduct a bank transfer, preventing you from recognizing the scam in time.

Investment scam
This is a fraudulent scheme in which scammers convince people to invest money in fictitious or nonexistent projects or assets. Often, fraudsters promise high returns or minimal risk to attract victims. After receiving the money, they disappear or fail to fulfil their commitments, leaving investors with losses. Such schemes may use complex financial terminology and appear convincing, but they are based on deception and are illegal.

Safe use of a payment card requires following certain precautions:

  • Never disclose your PIN, card number, or other confidential information over the phone, via email, or on untrustworthy websites.
  • When shopping online, prefer verified and secure websites.
  • Regularly check your monitor transactions. If you notice any suspicious activity, contact us immediately by emailing us to [email protected].
  • Never write your PIN on the plastic card or keep it together with the card.
  • If your payment card is linked to a mobile app, ensure your phone is protected with a password or other locking method.

Following these precautions will help reduce the risk of fraud and ensure the security of using your payment card.
Do not share your passwords and codes with anyone, including Bilderlings representatives.
We will never ask you to provide them.

Stay safe

If you suspect fraudulent activity
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