Unlock your world with Google Pay™

Yes, you can add multiple eligible Bilderlings cards to the Google  Wallet app on compatible Android OS devices and select one payment card by default. If you wish to use a payment card for a purchase that is not set as default, you must open the Google Wallet app on your device, select the relevant card and tap the payment terminal with the device that has the Google Pay app open with the selected card.

Google Pay stores your virtual account number on your device. Your virtual account number is used to process transactions, not the Google Pay app.

The Google Pay app is used to manage your cards and for Google Pay transaction receipts.

To cancel mobile payments, you need to reinstall the Google Pay app and remove your card from the app, or open the Settings > Connections NFC menu and Contactless Payments > Contactless Payments > Disable Google Pay (the names of settigs items may differ).

To remove your card in the Google Pay app:

Open the Google Pay app on your device, select the card you want to remove, tap the three-dot icon in the top right corner of the screen and select “Remove payment method”. A confirmation message appears on the screen. Click on “Yes, remove”. Your card will be removed from the Google Pay app wallet.

The above actions do not affect the physical card and it can continue to be used for payments. If the physical card is temporarily blocked, it will be automatically suspended from Google Pay and you will no longer be able to make transactions with the card on your device.

Login in Bilderlings app, choose the card and press Add to GPay, read and confirm the Terms and Conditions, your card will be added, and Google Pay is ready for payments.

Another option- Download the Google Pay app on your smart device via the Google Play store. When you open the app, select “Add card or payment method” and “Debit or credit card”. Enter your card details, address and phone number, read and confirm the terms and conditions. Click “Continue” and wait for the SMS with the confirmation code and enter it, your card will be added and Google Pay is ready for payments!

When you add your cards to Google Pay, a virtual account number is created instead of a card number. This number is used to make payments with the Google Pay app (or to return payments). This way, your card number does not go to the merchant and does not appear on the receipt. A new virtual account number is created every time a new card is added to the Google Pay app.

If you use the Google Pay app for chargeback, you may need to enter the last 4 digits of your virtual account number. The virtual account number can be found in the Google Pay app in the card details window.

Yes, you will need to re-register the new card with the new expiry date in the Google Pay app.

Adding a payment card to the Google Pay app requires card verification to protect the user’s account. Verification via SMS is done by sending a text message to the registered mobile phone number. This SMS will contain a one-time password which must be entered into the Google Pay app.

If the Bilderlings mobile app is used to add the payment card to Google Pay, no verification is required.

When you buy a new device, you will need to add each card to the Google Pay app on the new device.

You will need to factory reset your old device. This will uninstall the Google Pay app and delete your personal data and any cards you have added to the old device. You can use Google’s Find my Device feature to permanently delete all data on your device and prevent further transactions from being processed in the Google Pay app.

Here are some possible reasons why a transaction may be declined even if your payment card is visible in the Google Pay app:

• The terminal does not support contactless payments
• Your device is not connected to the internet and the limit for offline payments has been reached
• The NFC (Near Field Communication) function is switched off on your mobile device
• Your bank card is temporarily blocked
• There are insufficient funds in your account to make a transaction or the authorised transaction limit has been exceeded
• The wrong PIN has been entered in the terminal on request. (in case of request)

Yes, the transaction limit in the Google Pay app is the same as for a physical payment card.

If your device is lost or stolen, you can prevent unauthorised card payments in the Google Pay app by:

• By remotely locking your phone using Google’s Find my Device feature.
• Permanently wiping all data on your device remotely using Google’s Find my Device feature.
• By temporarily locking the card in the Bilderlings mobile app.
• By contacting the customer support center by phone.

You need to make sure you have the right amount of funds in your account to pay the transaction amount.

Check that the Google Pay app is selected as the default mobile payment service.

Check that NFC (Near Field Communication) and HCE (Host Card Emulation) are activated in the device settings. NFC and HCE work together to send payment information to the shop to enable the purchase.

You need to check that the device is not in sleep mode or is unlocked.

Locate the NFC tag on the device and the terminal and place the NFC tag on the device near the NFC tag on the terminal.

If problems persist when making a payment on the contactless payment terminal, check that the device is connected to the internet and that the card is not temporarily blocked.

When you register your card with Google Pay, you may be asked to contact the Customer Support Centre using a call as a verification method.

As an additional security measure, Google may delete your payment card data from the Google Pay app if:

• Your device is not connected to the internet for an extended period of time;
• The device has access security controls disabled (e.g. screen lock, password or biometric identifier);
• The card has been revoked by the card issuer for use in the Google Pay app or removed from the list of approved cards.

Google Pay makes sure your account is extra secure while shopping online and in stores. It encrypts your payment information, and never passes your details onto third parties.

The Google Pay app works alongside Google Wallet. Use Google Wallet to store your everyday essentials and the Google Pay app to manage your money and finances.

Google Wallet is a digital wallet that allows you to securely store your cards, tickets, passes, keys, and IDs. 

You can use Google Wallet to tap and pay everywhere Google Pay is accepted. Just look for the GPay or contactless symbol at checkout.

Security and privacy are built into every part of Google Pay to keep all your essentials protected. When you tap to pay with your Android phone, Google Pay doesn’t share your real credit card number with the business, so your payment info stays safe.

Download Google Wallet on your Android device from the Play Store.

No, transactions are processed with the same fees as using a physical/virtual card.