How long does the integration take, and what does it depend on?
The acquirer bank, Bilderlings and the client take part in the integration. Preparation and sharing of the document package, bank compliance and signing of a contract take different times and depend on the intensity of documental correspondence between parties. The average time required for merchant integration is around 2 weeks.
How much time does it take funds to reach my bank account after a transaction was made?
Bilderlings makes an instant transfer to the merchant’s bank account; hence most payments reach the bank account the same day or the next day in case of time zone differences. For specific types of high-risk businesses there are such instruments as security deposits and rolling reserve.
Which currencies are supported by Bilderlings?
Our clients can accept payments in any currencies and transfer funds to a bank account in Euros (EUR), United States Dollars (USD), Great British Pounds (GBP) and Russian Rubles (RUB).
Is it necessary to open a new bank account to receive payments via Bilderlings?
It is only necessary if your business involves PSP and deals with payment aggregation
How soon will buyers receive refunds if they cancel purchase?
This depends primarily on their issuing bank’s refunding policy – buyers usually receive refunds within one week, but no more than 30 days in any case. First of all, the merchant must refund the amount to their buyer in the Personal Dashboard or integrate the Refund function with its system. VISA or MC will receive a refund notification within seconds.
Do you impose chargeback penalties?
Yes, we collect €35-50 per chargeback.
Can a transaction be cancelled?
No, but the amount of a purchase can be refunded.
Do you impose refund fees?
No, there is no fee for executing a refund.
Do you impose payment limits?
Limits are set individually, depending on our merchant risk assessment.
What is 3D Secure?
3D Secure (abbreviated from Three-Domain Secure) technology is a unique system for securing online purchases of goods and services. It is implemented in the worldwide systems MasterCard® SecureCode™ and Verified by Visa. These solutions increase online shopping security by incorporating customer identification.
Does the Private Dashboard allow cancellations or refunds?
Yes the Private Dashboard provides the Refund feature. A refund may not exceed the amount of the relevant purchase. A Refund may be made more than once, but the total must still not exceed the purchase amount. For instance, if someone bought goods for 100 euros, the merchant might refund them in three operations worth 30, 30 and 40 euros respectively.
How are funds paid out to the merchant?
Payouts are available to any merchant bank account. If the merchant opens a current account with their Bilderlings wallet, we can pay out to this account as well.
How often are funds paid out to merchants?
We have a minimum amount above which funds will be paid out. The amount is specified on a case-by-case basis. Payouts take between 1 day and 2 weeks, depending on the merchant risk score.